Nurse Manager, Accident & Emergency (A&E)

We are seeking an experienced and dynamic Nurse Manager, Accident & Emergency (A&E) to lead and oversee the operational, clinical, and service excellence functions of the Emergency Department.

The incumbent will ensure the delivery of safe, efficient, patient-centric emergency nursing care while driving high standards of operational performance, patient satisfaction, and multidisciplinary collaboration in a fast-paced private healthcare environment.

This role requires strong clinical expertise, exceptional leadership capabilities, and a commitment to delivering a seamless patient experience aligned with private healthcare service standards.

Key Responsibilities

Clinical & Nursing Leadership

• Provide leadership and oversight for all nursing operations within the A&E department

• Ensure delivery of safe, evidence-based emergency nursing care

• Oversee patient triage, clinical assessment, escalation, and emergency interventions

• Ensure compliance with emergency care protocols and clinical governance standards

• Lead response coordination for critical and urgent cases

Operational Excellence

• Manage daily A&E operations to ensure smooth patient flow

• Optimise manpower deployment and shift planning

• Ensure efficient patient throughput with minimal waiting times

• Monitor bed management and admission coordination

• Drive departmental productivity and service efficiency

Patient Experience & Service Quality

• Champion service excellence standards expected in a private hospital setting

• Ensure prompt, compassionate, and professional patient care

• Address patient and family concerns effectively

• Drive initiatives to enhance patient satisfaction and service recovery

People Leadership

• Lead, mentor, and develop nursing teams

• Conduct recruitment, onboarding, performance management, and retention initiatives

• Foster a culture of accountability, teamwork, and continuous improvement

• Support professional development and competency enhancement

Quality, Compliance & Risk Management

• Ensure compliance with:

  • Singapore Nursing Board requirements

  • Ministry of Health regulations

  • Internal clinical governance standards

  • Accreditation standards such as Joint Commission International (where applicable)

• Lead incident investigations and corrective action implementation

• Drive quality improvement initiatives and audit readiness

Financial & Resource Management

• Manage departmental budget and resource utilisation

• Oversee procurement planning for emergency equipment and consumables

• Ensure cost optimisation without compromising care quality

Requirements

Education

• Bachelor’s Degree in Nursing (required)

• Postgraduate qualification in Nursing Leadership / Healthcare Management preferred

Registration

• Registered Nurse with valid practising certificate from Singapore Nursing Board

Experience

• Minimum 8 years of acute nursing experience

• Minimum 4 years in emergency nursing

• At least 3 years in a managerial / leadership role

• Prior experience in private healthcare or premium service environments preferred

Key Competencies

• Strong emergency clinical judgment

• Operational management expertise

• Service excellence orientation

• Leadership and people development

• Crisis and escalation management

• Stakeholder collaboration

• Strong communication and interpersonal skills

About Ricardo Consultancy and Talent Staffing Pte Ltd

Ricardo Consultancy and Talent Staffing Pte Ltd is a licensed and approved manpower agency registered with the Singapore Ministry of Manpower under Employment Agency License No: 13C6872

Our operations comply fully with Singapore’s legal and regulatory requirements for the recruitment and placement of local and foreign manpower

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